Terugbetalingsbeleid
🔄 Return & Refund Policy
Last updated: June 3, 2022
Made to Order All our products are custom-made on demand. We do not accept returns or exchanges for buyer's remorse or incorrect size selection — please check our size guide carefully before ordering.
Damaged, Defective or Misprinted Items If your item arrives damaged, defective, or misprinted, please contact us within 30 days of receiving your order with photos of the issue. We will arrange a free replacement or full refund at no cost to you.
Lost in Transit If your package appears to be lost, contact us within 30 days of the estimated delivery date. We will report the issue to our fulfillment partner. If the carrier confirms the package is lost, we will cover the full cost of reprinting and reshipping your order at no cost to you. We may ask you to verify your shipping address or check with your local post office before we issue a reprint.
Wrong Address If a shipment is returned due to an incorrect address provided at checkout, reshipping costs are the responsibility of the customer. We will confirm your updated address before resending.
Unclaimed Shipments If a shipment goes unclaimed and is returned, reshipping costs are the responsibility of the customer.
Size Exchanges We do not offer free size exchanges as all products are made to order. If you'd like a different size, a new order must be placed at the customer's expense.
EU Consumers In accordance with Article 16(c) and (e) of EU Directive 2011/83/EU, the right of withdrawal does not apply to:
- Goods made to the consumer's specifications or clearly personalized
- Sealed goods unsealed after delivery not suitable for return due to health or hygiene reasons
Contact Us Please reach out before returning any items: 📧 rdltDomDesign@hendericks.nl We respond within 2 -4 business days.